1. Introduction
FreightFloo ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and share information about you when you use our platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email, phone number, password
- Profile Information: Company name, address, DOT/MC numbers (for carriers)
- Shipment Information: Vehicle details, pickup/delivery locations, dates
- Payment Information: Processed securely through Stripe Connect
- Communications: Messages, bids, reviews you submit
2.2 Automatically Collected Information
- Location Data: GPS coordinates during shipment tracking
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, features used, time spent
- Cookies: See our Cookie Policy for details
3. How We Use Your Information
- Provide and improve our services
- Process shipments and payments
- Communicate with you about your account and shipments
- Verify carrier credentials and insurance
- Track shipments in real-time
- Send notifications (email, SMS, push)
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Provide customer support
4. Information Sharing
We share your information only in these circumstances:
- Between Users: Shippers and carriers see each other's relevant information for shipments
- Payment Processing: Stripe Connect processes payments securely
- Service Providers: Email (Resend), SMS (Twilio), notifications (Pusher)
- Legal Requirements: When required by law or to protect rights
- Business Transfers: In case of merger, acquisition, or asset sale
We never sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your data:
- Encrypted data transmission (SSL/TLS)
- Secure password hashing (bcrypt)
- Regular security audits
- Access controls and authentication
- PCI-compliant payment processing (Stripe)
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Object: Object to processing of your data
To exercise these rights, contact us at privacy@freightfloo.com
7. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations:
- Active accounts: Duration of account plus 1 year
- Shipment records: 7 years (tax and legal requirements)
- Payment records: 7 years (financial regulations)
- Deleted accounts: Personal data deleted within 30 days (except legal requirements)
8. Children's Privacy
FreightFloo is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.
11. Contact Us
If you have questions about this privacy policy or our data practices: